OSHC High Intensity Program Training
Foundation Workshop (3 Hours)
Overview: Specialist training for Outside School Hours Care staff working with children who have complex support needs, including those with disability, trauma backgrounds, and neurodivergent profiles.
Workshop Outline:
| Time | Topic | Activity |
|---|---|---|
| 0:00–0:20 | The OSHC Context: Complex Environments | Incident reflection |
| 0:20–0:55 | Understanding High Intensity Needs | Profile building exercise |
| 0:55–1:15 | Break | |
| 1:15–1:50 | Proactive Behaviour Support & De-escalation | Scenario walkthroughs |
| 1:50–2:20 | Program Adaptation & Inclusion Planning | Plan drafting |
| 2:20–2:40 | Break | |
| 2:40–3:00 | Documentation, Reporting & Team Communication | Checklist development |
Key Topics Covered:
The OSHC operating environment: ratios, mixed ages, fatigue factors
High intensity needs: autism, ADHD, trauma, attachment, sensory processing
Proactive environmental and program design
De-escalation techniques specific to OSHC contexts
Incident response and documentation
Team communication and handover protocols
Family partnership in high-intensity contexts
Learning Outcomes:
Identify triggers and early warning signs for escalation in OSHC settings
Apply de-escalation strategies appropriate to different child profiles
Adapt program activities for inclusive participation
Complete high-quality incident documentation
Communicate effectively with families about complex incidents
Investment: $2,500
Intensive Program (Full Day)
The Difference: Extended practice in de-escalation and physical intervention alternatives (where appropriate), development of individual behaviour support plans, and team protocol establishment. Includes a comprehensive OSHC-specific resource kit.
Additional Content:
Extended de-escalation practice with video feedback
Individual Behaviour Support Plan (IBSP) development
Physical intervention alternatives and safe holding considerations (organisation-specific)
Medication management and health care plans in OSHC
Staff wellbeing and vicarious trauma
Regulatory compliance deep-dive
Investment: $4,800
Deep Dive (2 Days)
The Difference: For services operating in high-complexity environments or seeking excellence rating support. Includes service-wide systems development, staff coaching capacity, family partnership frameworks, and quality improvement planning. Extended post-program mentoring.
Additional Content:
Service-wide high intensity support system design
Staff coaching and mentoring structures
Family partnership framework and difficult conversation skills
Quality improvement plan (QIP) alignment
Excellence rating preparation support
3-month mentoring package
Investment: $9,000
Pricing based on up to 30 participants. Additional participants POA.
Pricing includes digital participant workbook, handouts, templates and certificate.
Additional fees apply per copy for physical workbooks.
Travel outside metro Perth may incur additional costs.
Willful Steps is committed to making our training accessible. If cost is a barrier for your school, NFP, or community organisation, please contact us to discuss subsidised or pro-bono arrangements.